Service Standards

Wait-Free ERWelcome to Walla Walla General Hospital’s Wait-Free ER, where we know that your health is priceless and your time is valuable. That’s why we’ve set these standards in delivering our urgent care services:

  1. You will be greeted immediately upon arrival by one of our intake professionals.
  2. You will be taken to an exam room within 10 minutes of completing our swift intake process.
  3. We will continually communicate with your, providing explanations about what to expect and realistic time frames.
  4. If something changes because of situations beyond our control, we’ll let you know right away.
  5. If we do not meet these standards, we want to know. Please tell us right away.

You may receive a patient satisfaction survey in the mail after your visit. We would appreciate it if you would take a few moments to fill it out. Your input helps us improve our services and understand our community's needs. It is a pleasure to serve you!

To learn more about our Emergency Center, please call 509-525-0480.